How to edit the subject line on notification emails and mobile app notifications

There are four different subject lines used for the notification email and the mobile app notification when new questions open: 

• Knock, knock! You have new questions from {{companyname}}
• You have new questions from {{companyname}}
• {{companyname}} has new questions for you
• There are new questions from {{companyname}}

The system selects one of these randomly. 

As an administrator in &frankly, you can customize the subject line for your account. 

Step-by-step instructions: 

1. Go to Account > Email settings 
2. Activate the button for “Custom email subject for new questions” and write your subject line in the empty textbox. 
3. If you want to have the same message displayed for notifications on the mobile app, simply activate the setting “Custom push notification for new questions” and enter the same text. 
4. Save. 

The maximum number of characters allowed is 800 but we recommend you to keep it as short as possible. If you want to add a customized headline or message in the question notification email, you can do that while scheduling. Read more about that in this article.  

To note: this setting only applies to the email and mobile notification that is sent when new questions open. The reminder email and mobile notification that is sent on Fridays at 12.00, to employees with unanswered questions, can not be edited.