We try to keep emailing to a minimum. We know how frustrating a full inbox can be. However, having a continuous dialogue with our users is key for some of our functionality.
To ensure emails from &frankly reach all users, your IT department can 'whitelist', hence, explicitly allow emails from &frankly to be sent to your users. This can be done by adding the andfrankly.com domain to the Safe Senders list and allowing emails to be received from the following IP-address: 18.104.22.168 (o1.sendgrid.andfrankly.com).