Conclusions help you understand your results and identify the areas that have the potential for improvement. By comparing your results to benchmarks you can get a better understanding of how your team is doing. Go to Start > Dashboard to find your results and the conclusions.
Results on the Dashboard are categorized into four sections:
Celebrate these results.
Results with a high score will show in this section. Take a few minutes to reflect on why these results are good and what you can do to keep a high score.
Improve these results.
The score on these questions has lower results. Put some extra effort into figuring out how you and your team can improve on these areas.
The results of these questions are polarized. There seem to be very different opinions among the employees in your team.
These results are on average, or can't be categorized as good or bad (not numerical). Take a closer look at the results and make your own reflection.
How does this work?
The results are categorized into a certain section based on its "Conclusion score", which is a value from 1.0 to 5.0. To calculate the Conclusions score, the results are compared to our external and your internal benchmark. The external benchmark is an average value based on data from all our customers that are using this question. The internal benchmark is the average results for this question within your organization. Benchmarks are produced for the results and the response rate of a question.
What do the stars and the total score mean?
The stars show your benchmark score, meaning how good or bad your results are compared to the available benchmarks.
The calculation is based on a comparison between your results, the external benchmark and/or the internal benchmark. The results will be compared to both external and internal benchmarks, if those are available for the question. If only one of these is available, the results will only be compared to that benchmark.
The benchmark score can vary from 1.0 and 5.0. In order to get a score of 5.0 (five stars), you need to have a higher score than the benchmark. If your results have the same value as the benchmark, you will receive a score of 3.0. A result lower than the benchmark will give you 1.0.
How are the benchmarks calculated?
The external benchmark is based on data from all our customers that are using this particular question. To make sure that the benchmarks are representative, a threshold is used. To produce a benchmark, data needs to be collected from at least 1000 answers and from 20 organizations, during the past 12 months. If a question in the &frankly library doesn’t meet these requirements, no benchmarks will be available. Please also remember that only numerical questions can produce a benchmark.
The internal benchmark is the average results for the question within your organization. In order to produce a benchmark, data needs to be collected from at least 40 % of all users in the account. If the question has been sent to less than 40 % of the users in the account, for example to a specific team, or if less than 40 % of all users respond to the question, no internal benchmarks will be available
Where can Conclusions be found?
Conclusions can be found under Start > Dashboard. Filter on a group and find the conclusions for each question next to the results. Click on the button "Read conclusions" to see your insights.
The Dashboard shows results, KPI:s and response rates from the latest 90 days. If the last time you asked questions was more than 90 days ago, the Dashboard will show results, KPI:s and response rates from your three latest pulses scheduled.