If you have not received the question email, you can always sign in to your personal account to answer the questions. If you have not logged in before, please read this guide for sign in through the web or this guide for sign in using the app.
The reason that you have not received the questions may be one of the following:
- The question email has ended up in spam
Sometimes our emails end up in spam, so it's always worth double-checking there to start with.
- Ensure you are a member of the group that received the questions. Sometimes when the users are first created, some administrators and managers forget to associate them with a group, hence no questions are received. Since you cannot add yourself to any group, please ask your closest manager to ensure that you are part of their group, if this was the case, you will see the questions within 5 minutes after they have added you.
- Notifications are disabled under your account settings
Notifications via email or the app are controlled by your personal account settings.
To solve this, you can either activate notifications again, or answer the questions by logging in via www.andfrankly.com / the mobile app and go to Account > My settings.
- The question email has "bounced" and got stuck in the filter
Sometimes the email can bounce depending on the security settings in your internal IT department, and therefore not be delivered. If you suspect that this has happened, send us an email at email@example.com and we will help you.