When an account is created and the employees are added as users, the default setting for each user is to receive an email when there are new questions open to answer in &frankly. By downloading the app, you'll be able to also get notifications on your mobile phone.
As a user, you can adjust the notification settings accordingly to your own preferences. It is possible to only get notified via email, the phone app or both. Log in to &frankly and go to Account > My settings to see or change your settings. Read below if you would like to learn more about the different settings.
The settings page for email notifications contains three sections - Question notifications, Question reminders and emails in general.
Question notification settings
This setting allows you to determine how you would like to be notified when there are new questions to answer in &frankly. You can choose if you would like to get notified whenever a new question is available or once a week.
Questions can be activated on different times or days, since some of them are more suitable to answer at the beginning of the week and some of them at the end of the week. If you would like to be notified as soon as there are new questions to answer you should select the setting "I want notifications whenever questions are asked". If you'd rather answer all questions at once and only get notified once, you can select the setting "I want notifications once a week".
Would you like to be notified via email, your phone or slack?
Select the channel(s) that you would like to get notifications in. It is possible to have just one, two or all three.
Note: administrators have to enable the slack integration to make it possible to get notifications on slack. Here's a guide to the slack set up: Slack integration (SWE & ENG)
Question reminders settings
The reminder email and notification is sent on Fridays 12.00 to users that still have unanswered questions. When your user account is created, the pre-defined setting is to allow reminders. If you don't want reminders on Fridays you can simply deactivate this in your settings. However, keep in mind that answers can't be submitted when a pulse has closed. If you want to make sure that you don't miss any questions we recommend you to keep the setting active.
Other email settings
The last section in your settings page concerns account info and results email. It is possible to get results email on Monday morning, both as a manager and a user. Although, this setting is dependent on general account settings that only administrators can access and also on the visibility settings selected during scheduling. Talk to your administrator if you're not getting results email but would like to do that.
If you don't want to get any results emails, you can simply untick the box for this setting in your account.