What is a KPI?
A Key Performance Indicator, or KPI, is a set of quantifiable measures that a company uses to measure its evolvement over time. These metrics are usually a good way to determine whether a company is achieving its strategic and operational goals. At &frankly we believe that measuring employee engagement is just as important as any other KPI. Therefore, we have made it very easy for you to set up an index (an aggregated KPI score).
How does the index work in &frankly?
The index in &frankly is an aggregated score, which is generated from a group of questions put together. The score is an average value from all questions included in the KPI and is presented on a scale 0-100. Following an aggregated score will not only help you get a quicker overview but also enable you to compare it to your organizational goals.
How do I create a KPI?
You can either use one of the &frankly standard pulses or create your own questions. If you want to use one of the standard pulses, a KPI will be activated automatically.
If you’d rather create a tailormade index, you can simply create a new question package and activate the KPI button.
- Create a new pulse and add questions
- Activate the KPI-button
- Choose which questions you want to include in the KPI by marking the check-boxes below the questions. You can either mark all or just a few key questions.
Why can some questions not be included in a KPI?
Only questions that are numerical can be included in a KPI. Non-numerical questions that don't generate an average value, such as the free text template, can not be included.
Below, you can see which question templates that you can include in a KPI when you create your own pulses. 
How are the values calculated?
The score for each question is calculated according to the question template. Please see the attached file for further explanation on each template.
All attachments: