What do you mean by KPI?
A Key Performance Indicator, or KPI, is a set of quantifiable measures that a company uses to measure its evolvement over time. These metrics are usually a good way to determine whether a company is achieving its strategic and operational goals. At &frankly we believe that measuring employee engagement is just as important as any other KPI. Therefore, we have made it very easy for you to set up an index (an aggregated KPI score).
How does the index work in &frankly?
The index in &frankly is an aggregated score, which is generated from a group of questions put together. The score is an average value from all questions included in the KPI and is presented on a scale 0-100. Following an aggregated score will not only help you get a quicker overview but also enable you to compare it to your organizational goals.
You can either use one of the &frankly standard pulses or create your own questions. If you want to use one of the standard pulses, a KPI will be activated automatically. Or if you’d rather create a tailormade index, you can simply create a new question package and activate the KPI button.
The score for each question is calculated according to the question template. Please see the attached file for further explanation on each template.