We try our best to avoid sending unnecessary emails but there are a few that we consider being essential.
To get all users familiar with the tool a welcome email is sent to all new users. In this email, they are asked to answer two test questions in order to get familiar with &frankly.
When the first pulse is activated, users will get a question email including a link to answer the questions.
If the user has downloaded the app, they can decide if they want to receive notifications via app or email, or both. If they decide to only get notifications via the app, we won't bother them with any more emails.
If you don't want the users to get emails before downloading the app, you can change the settings. Go to Account > Company settings > Default settings new users to adjust this. This setting allows you to decide whether new users who are added and have not yet started using the app should get notifications via email when there are new questions scheduled or not.
Results emails and notifications can also be sent from &frankly. The benefit of using results emails is that the managers and users get a reminder to have a look at the results and to start working with the reports. Results email will always be sent on Monday mornings when the results are available in the app and in the dashboard.
Results email can be sent to all users or only to administrators and managers. To change the settings for this, go to Account > Email settings > Email settings. The system is defaulted to send results emails to administrators and managers.
Keep in mind that the results visibility that you set when scheduling a pulse also determines whether a result email is sent or not. Read more about the results visibility in the scheduling section.