Whenever one of our email bounces, we flag the email address with a warning message stating "Email not working", it looks like this:
To check if the email address is correct or not, please check below instructions:
- If the email address is incorrect: Simply click on the user to edit the email address for the correct email address, when the system detects a change in the email, it will remove the warning.
- If the email address is correct: If emails are bouncing despite the email address being correct, it means that your internal email server is blocking our emails to that specific address. This is particularly common for recently created email accounts, (a new employee for instance). In this case you need to contact your internal IT to ensure this email is enabled to receive external emails. Once you receive that confirmation, please contact &frankly's Support Team (firstname.lastname@example.org) to remove the “bounce flag” from our system.