Who can create users?
The ability to add users is available to administrators within your organization. Managers have the ability to create users if they have been assigned the rights required, in the organization's account settings.
Users cannot view or create users.
To create a new user, follow these steps:
1. Go to People > Users and click on “Create user”
2. Add first name, last name and email address.
3. Pick a role of administrator, manager or user. You can read more about the different roles in &frankly here: Which roles are there in &frankly?
4. Select the user’s preferred language:
Note: Accounts with Team subscriptions can only allow employees to choose between English and Swedish.
What is “preferred language”?
The preferred language is the language the user prefers to answer the questions in. All questions in the &frankly library are translated into 18 languages and you can also add translations when you create your own questions.
Why do I have to add this information?
This field is required in order to enable the user's opportunity of answering questions in a language of their preference.
If the user's preferred language does not match any of the existing translations, the question will be shown in your selected Default Language which is set in the Account Language Settings.
5. Select a system language:
What is “system language”?
The system language lets each user decide which language they want to see in the web and app interface (menu, buttons, and so on). The available options are Swedish, English, Norwegian or Danish.
Why do I have to add this?
This setting is required to ensure that the system language corresponds to a language that the user can read and understand when navigating in their user account.
6. Sending a welcome email
When creating a user, you also decide if you want to send out a welcome-email to the user. The email will be sent in the user’s preferred language. To preview the email, click on the magnifying glass icon.
7. Assign group memberships (available to administrators only)
The account administrators can add group memberships directly in the users list. Through these fields it is possible to easily add a new user as a member, owner, admin or give the user the reading rights to one or several groups.
Note: If you are looking to assign group membership to multiple users, it is usually easier to do when creating or editing your group structure. You can read more about managing groups in this guide: Manage groups.
