Note: administrators can always inactivate users. If managers can inactivate/delete users is dependent on the account settings.
Sometimes, you might need to inactivate an employee in &frankly due to sick leave, parental leave or other reasons. Users who are paused/deactivated in &frankly will not be able to sign in, get any questions or notifications during that period. They will not be included in the response rate of the pulses that are scheduled for the groups they belong to.
- Go to People > Users and find the person you want to pause.
- Click on the name or the email address to open the user profile.
- Click on the pause icon.
What is the difference between inactivating and deleting a user?
The difference between deactivating and temporarily deleting a user is that the user can access their account, including all their previous responses and results, with the same password when re-activated. When deleting a user, everything connected to this user profile will disappear. This means that even if you would create a new user with the same name and email address, the user would not be able to access their responses from previous surveys and would be asked to create a new password.