The response rate is based on the total number of answers submitted, divided by the total number of questions asked within a specific group and week.
Since users may choose to only answer some of the questions, the response rate is not necessarily an exact reflection of the number of respondents who has answered the survey even if it gives you a good indication.
How the response rate is calculated:
Response rate = (Total number of answered questions / Total number of questions sent)
*The total number of questions sent refers to the sum of questions sent to a group on a given week.
*The total number of answered questions is the sum of actual answers and actively skipped questions.
(When a user actively skips a question (gives a non answer), the question is considered answered in the response rate calculation however not in the integrity calculations where a minimum of actual answers are required.)
If a pulse with 10 questions is sent to a group of 5 people, the total number of questions sent would
be 10 * 5 = 50.
Suppose that 4 users answer all questions in the pulse, while the fifth user only answers 2 questions, the total number of answered questions would be 4 * 10 + 2 = 42. The response rate would therefore be 42/50 = 84%.