Step 1: Allow emails from andfrankly.com (whitelisting)
Make sure that emails from @andfrankly.com don’t get stuck in your spam inbox. Talk to your IT department and ask them to 'whitelist' or explicitly allow emails to be sent from andfrankly to your employees. This can be done by adding the andfrankly.com domain in the Safe Senders list, and allow emails to be received from the following IP-address: 220.127.116.11 (o1.sendgrid.andfrankly.com).
What happens if I do not whitelist &frankly?
If the &frankly domain is not whitelisted as a sender in your organization, there is a risk that notifications/emails will not reach your employees. For instance, emails informing that there are new questions to answer, might end up in the spam inbox. It is therefore our recommendation to ensure we are whitelisted, before launching &frankly to your organization.
Step 2: Set anonymity limit for your account
How many answers should be required to show results? You decide! Set the limit based on your requirements. Click here to find more instructions.
Step 3: Default language settings
Which language is your official internal language? On a Teams subscription, you can decide if you want English or Swedish as the default language.
Under Account > Company settings > Language, you need to choose two language settings:
- Default language to use when users have not chosen a language yet, or when their language is not supported. This can be set to English or Swedish.
- Language used for questions. This setting allows you to decide if the users should be able to choose between Swedish and English themselves, or if the language for questions should be pre-set to either Swedish or English.
Step 4: Check your account name and add your organization's logotype
Check your account name to make sure it is correct, and add a logo to make it easier for employees to understand where the questions are coming from. Click here to find more instructions.