To ensure that emails from &frankly reach your employees, your IT department can 'whitelist' or explicitly allow emails to be sent from the @andfrankly.com domain.
To avoid any potential email issues, we always suggest our customers to whitelist (always allow) emails coming from us to be delivered to their end-users. If your organization's email system can rely on our already existing SPF/DKIM/DMARC settings to let emails through, this is the ideal means of trusting email from us - as it may not require any other settings and are the industry standards to use.
If the above settings cannot be used to guarantee email deliveries completely, the customer either needs to add our Sender IP-address, or the complete @andfrankly.com domain to be whitelisted in their email system.
All transactional emails sent by &frankly as part of the service come from one single IP address that can be whitelisted, guaranteeing that any emails coming from our service are delivered.
The IP-address & DNS name of it is: 220.127.116.11 (o1.sendgrid.andfrankly.com).
Whitelisting any emails coming from this IP address means emails sent from our service will be delivered, but it may mean that emails sent e.g. from us via other services (e.g. HubSpot / Google) could still be marked as spam under some circumstances. Since this IP address is used by &frankly only and is dedicated to us, there is no risk that whitelisting the IP address will mean other emails from other domains/services could be accidentally whitelisted.
Another option is to allow all emails coming from the @andfrankly.com domain to be whitelisted. This has the benefit that it will allow all emails from &frankly e.g. also Marketing updates / People First newsletters, our personal emails.
However, it means that anyone who can “spoof” an email from andfrankly.com may also be let through. But since we have strict SPF/DKIM/DMARC settings, a modern email service should be filtering these emails out.
Exactly how to perform the whitelisting needs to be assessed and made by the Customer (typically their IT department), as the desired method and actual steps for how to perform the whitelisting depends on the used email system.
What happens if we don't whitelist &frankly?
If &frankly is not whitelisted as a sender in your organization, there is a risk that notifications will not reach your employees. For instance, emails informing that there are new questions to answer, might end up in the spam inbox. It is our recommendation to ensure we are whitelisted before launching &frankly to your organization.