To ensure that emails from &frankly reach your employees, your IT department can 'whitelist' or explicitly allow emails to be sent from the andfrankly domain. This can be done by adding the andfrankly.com domain in the Safe Senders list, and allow emails to be received from the following IP-address: 22.214.171.124 (o1.sendgrid.andfrankly.com).
What happens if we don't whitelist &frankly?
If &frankly is not whitelisted as a sender in your organization, there is a risk that notifications will not reach your employees. For instance, emails informing that there are new questions to answer, might end up in the spam inbox. It is our recommendation to ensure we are whitelisted before launching &frankly to your organization.
For more information about whitelisting &frankly, please refer to this section: Email Delivery & Whitelisting