As a pulsed survey tool, we believe in the idea of asking a few questions regularly. Asking fewer questions, but more frequently makes it possible for you and your team to follow up and act on the results when the responses submitted to these questions are still relevant.
Questions can be set to stay open for one or two weeks, which means that they will always close on Sunday night 23.59 the same week as they were sent, or the week after. Contact your &frankly administrator if you feel unsure about the response time in your organization.
Answers can not be submitted when the survey has closed, so create a good habit of answering your questions as soon as possible when you receive them.
When you open a question, you have 36 hours to submit or edit your answer. When 36 hours have passed, the questions are locked for editing. If you need help to adjust something after 36 hours, please contact the &frankly support at firstname.lastname@example.org for further assistance.