Below we have compiled some tips on how to make the most out of & frankly as an administrator or manager.
Get engaged in the questions asked
- Make sure you are familiar with the question schedule and encourage the employees to answer.
- Check with the group if everything works with the tool. Do they understand the interface and how to access their personal results?
- Are any questions hard to understand? Any questions they’d like to add?
- Regularly check the response rate for your group and compare it with other groups as well as the entire company.
- Remind the employees that they can also answer directly at www.andfrankly.com if they feel it is more convenient.
Continuously track the group’s result
- Make a habit of checking the results every Friday and Monday.
- Are any of the results unexpected? Are you heading in the right direction? Why/why not?
- What results are other managers & groups getting? Can you learn from each other’s differences?
- Encourage the employees to review their own individual results regularly and make a personal reflection on changes they’d like to make.
Don’t forget the individual perspective
- View the distribution of individual answers in the results. Are there any individuals who end up far from the average?
- How to make the best of your work situation is to a great extent a personal responsibility. Your role as a manager is to give them the tools and support needed to help them improve their situation themselves.
- Learning curves, goals and drivers are highly personal. A good result for one individual is not necessarily the same for another one.
Discuss the results with the group
- Pick 1-2 questions from the previous week that you present to the team in an existing staff meeting, preferably weekly. What is the group’s spontaneous reaction?
- Vary the questions presented; be sure to include both positive and negative results.
- Questions with a positive result: Give yourselves a pat on the back and discuss what makes the results so strong (in order to keep the positive momentum)
- Questions with a negative result: Have an open discussion on what you can learn from the things that went wrong, and how you can turn the trend around.
- An inspiring leadership is about looking forward. What is you ideal work situation and what does it take to get there?
Be transparent and honest
- Be open about the results and available for follow up questions and thoughts.
- Share your own expectations and what you are doing yourself to try and improve the situation.
- Be open for other means of sharing the results. Perhaps on your billboard, on shared screens in the office landscape, on the intranet or during the coffee breaks
Book follow-up meetings
- Ask your colleagues to contact you if they want to discuss something in the results from an individual perspective
- Are any areas recurring challenges for your group? Form a small workgroup that can discuss actions for change - what can they do themselves, what do they need your help with, and what do you need to escalate further up the hierarchy?
- Are there parts of the results individuals can incorporate into their own development plans & discussions?